Refund policy

Return & Refund Policy

Thank you for shopping with KASHIVALA.

As our products are food items, we do not accept returns once the order has been delivered.

Returns
Returns are accepted only if:
• You receive a damaged product.
• You receive the wrong product.
• The product is expired or spoiled at the time of delivery.

To request a replacement or refund, please contact us within 24 hours of receiving the order with:
• Order Number
• Photos of the product
• Photos of the package

Refunds
Once your request is verified, the refund will be processed to the original payment method within 5–7 business days.

Replacement
Eligible products will be replaced at no additional cost.

Non-Returnable Items
Due to hygiene and food safety regulations, opened or used food products cannot be returned or exchanged.

Refund policy

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